Frequently Asked Questions (FAQs)
Frequently Asked Questions
Have a question? You're not the only one. Below are some of the most common queries we receive. If your question isn't listed, feel free to contact us here.
🛠️ Product Questions
What materials do you use?
We primarily use high-quality PLA for most of our 3D printed products, including wargaming bases, model accessories, and hobby parts. PLA is lightweight, durable, easy to paint, and eco-friendly — making it ideal for indoor hobby use and display items.
For exterior signs and 3D letters that will be used outdoors or in tougher environments, we use PETG. PETG is weather-resistant, UV-stable, and much better at handling moisture and temperature changes than PLA. This makes it perfect for signage, house numbers, shop displays, and other decorative or commercial outdoor applications where long-term durability matters.
Can I request a custom size or design?
Absolutely. We specialise in custom prints — from unique base sizes to personalised signs or labels. Visit our Custom Orders page for details.
What scales do you support?
We offer accessories for popular scales including T, Z, N, TT, OO, HO, and O Gauge. Need something specific? Just ask!
Are your wargaming bases compatible with [my system]?
Yes — our bases follow standard sizes used across fantasy, sci-fi, and historical systems. See our Base Size Guide for exact dimensions.
🚚 Shipping & Orders
Do you ship internationally?
Currently we ship within the UK. For international orders, please contact us directly to discuss options.
How long will my order take to arrive?
Most orders are dispatched within 1–3 business days. Custom prints may take longer depending on complexity. You’ll receive a confirmation once your order ships.
Can I collect my order locally?
Yes — we offer free local collection. Select "Local Pickup" at checkout and we’ll notify you when it’s ready.
💳 Payments & Returns
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, and Shopify Payments through our secure checkout.
What’s your returns policy?
We want you to be happy. If there’s a problem with your order, get in touch and we’ll make it right. Custom items are non-returnable unless faulty.
❓ Still have questions?
Email us at support@3dpeakprint.com or use our contact form.